After nearly six (6) hours of a major global media outage, social giant Facebook, WhatsApp and Instagram have successfully restored services back online. ayokinews.com reports
The social outage led to a lot of outcry from various users who resorted to other social media platforms to air their displeasure with the social media giant.
In reaction to the outcry from the social media users, Facebook communication executive, Andy Stone tweeted, “We’re aware that some people are having trouble accessing our apps and products. We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.”
Also calming the aggrieved social media users who took to Twitter to express their anger was Facebook CTO, Mike Schroepfer, who’s expected to step down from his position next year tweeted, saying “We are experiencing networking issues and teams are working as fast as possible to debug and restore as fast as possible.”
Information gotten from The Verge revealed that the outage broke nearly all of Facebook internal systems employees use to communicate and work.
Information made available by several Facebook employees to The Verge also disclosed that the outage made employees resort to communicating through their work-provided Outlook email accounts, although employees can’t receive emails from external addresses. Employees who were logged into their work tools such as Google Docs and zoom before the social outage can still use those, but any employee who needs to log-in with their work email were blocked from access.
Facebook engineers have however been sent to the company’s US data centers to try and proffer a solution to the problem, said two people who are familiar with the situation. This outage makes it Facebook’s most severe problems in years and could be further prolonged.
The cause of social media outage was further identified to be DNS related, as reported by cyber security experts.
Below is a detailed account follow-up of the situation and its eventual restoration to the online status.
Update October 4th, 3:37PM ET: Added additional information about the outage.
Update October 4th, 4:15PM ET: Added statement from Facebook CTO Mike Schroepfer, along with internal Facebook updates.
Update October 4th, 5PM ET: Noted outage is still ongoing, added information about the 2019 outage.
Update October 4th, 5:35PM ET: DNS updates suggest Facebook is closing in on a solution.
Update October 4th, 6:08PM ET: Facebook.com is back online.